Window Cleaning
Your questions answered
Q: Do you clean house's?
A: Yes but only large house's with a minimum charge of £25.
We also clean just about anything up to a height of 36ft ( 3 Floors High)
We clean NHS Centres, Shops From Small Shop To Large Supermarkets, Hotels, Large Domestic properties, Office Blocks, Schools, Public Houses etc
Q: I have a small Terrace House Would you clean this?
A: No we only clean large domestic properties and commercial premises.
Q: Why are we using this new system of window cleaning?
A: Window cleaning is inherently dangerous and there are up to 10 deaths per year, because of this, window cleaners have new regulations with regards to working at height, for these reasons, the window cleaning industry is addressing the issues of safe working practices, that is why the UK leading window cleaning companies now use this system.
Q: Will the new system clean my windows as well as the old method?
A: Yes. Ladderless Window Cleaning is recognised to be as good as or better than conventional methods, and will not leave sticky soap residue on the glass or frames and will not attract fresh dirt. With the frames now being cleaned, no dirt will run on to the glass when we get a downpour of rain, giving a better cleaning result than conventional methods. To coin a phrase we are window cleaners not glass cleaners.
Q: Why are our window left wet?
A: When you are having your windows cleaned with our system we use laboratory grade pure H2O, so when the windows and frames have been scrubbed, washed and then finally rinsed, no dirt is left and the H2O dries to a natural finish.
Q: What difference will I notice?
A: There is a bedding in period because fine jets of pure H2O are used, the windows and frames are deep cleaned right into the very corners, as a result, on the first 2 or 3 cleans you may notice a small amount of residue remaining, unfortunately this is unavoidable, and once this bedding in period has passed, the new method will actually clean to a better standard than before.
Q: Can you clean my windows above my conservatory
A: Most of the time we can.
If we can see the whole window from the ground there is a good chance we will be able to clean it, If the window is partially obscured we probably won't be able to clean it.
Q: Are you reliable.
A: Yes we are reliable as can be we will call on you every 4 -6 weeks on domestic properties to clean you windows except in bad weather we could be up to a week late as we do not work in very heavy rain.
Commercial properties we call the date they are due whatever the weather.
Q: Will you call the same time every month.
A: On commercial properties we will call the exact day we are due.
Domestic properties our work is every 4 -6 weeks but cannot specify a date or day as there are to many variables to take into consideration, sickness, extreme weather, holidays etc.
But what we can promise is that you would have a very regular and professional window cleaning service all year round.
Q: Do you offer cleaning at any frequency other than 4 -6 weeks?
A: We only offer 4 - 6 weekly cleans on domestic properties.
Commercial properties we will clean the frequency that suits you.
Q: Do you do one off cleans?
A: NO
Q: We do not want our window cleaned this month.
A: We are forever turning people away who want a regular window cleaning service, so if we turn up and are told not this month we replace them with a customer who wants regular window cleaning at the agreed schedule.
Q: How much does it cost?
A: We can only tell you how much your window cleaning will cost once we have seen the property in question but we have a minimum charge of £25 per clean.
Q: What hours do you work
A. 8.30am to 5.00pm monday to friday on large domestic .
We also do out of hours work but only on large commercial work.
Q: We always have our rear gate locked.
A: We can still clean the rear of the property but you would need to give us a key for the gate or tell us the combination on a padlock, This would be the only way we would take customers on with access issues.
Q: I need to be at home when you clean our windows
A: We can arrange this but there would be a substantial price increase usually double the normal rate.
Q: I want my windows cleaned by a ladder window cleaner
Sorry but we can't cater for you as we no longer use ladders we have gone completely ladderless.
Q: Will you still clean our windows in the rain.
A: Yes we will as window cleaning is our only source of income and i have staff that still have to be paid. I would have no staff if i did not pay them when it was raining and would be breaking the employment law.
We need to work in most weather conditions to maintain regularity of service and to earn our living. There may be times when we have to clean your windows while it is raining.
It is a condition of service that the customer will accept this is necessary, and will not refuse service because it is raining.
In very heavy rain we do inside cleans so if you are interested in having your insides cleaned and are in most of the time as we ring round on rainy days and those who are in we will call and clean the insides. Let us know and i will add you to our list for inside cleans.
Q: Do you do any other cleaning
No we only clean windows
Q: Our guarantee to you.
A: Yes if within 24 hrs, there are any problems caused by us having to cleaned in the rain, Please give us a call and we will return and rectify free of charge
Q: How do i pay you
A: We don't believe in bothering you in the evenings as that is yours and our family time.
